Independent research shows vulnerable energy customers could benefit more from shopping around than from government assistance – with savings up to 5 times the value of the government assistance.

The Energy Networks Association has released analysis, Supporting Vulnerable Energy Customers, showing that in every state in Australia, the potential benefits to vulnerable customers who shop around exceed the government financial assistance.

ENA CEO John Bradley today called on Australian governments to undertake a national review of assistance to vulnerable consumers, including not only the financial assistance they provide but the support for participation in complex retail markets.

“Sweeping changes in energy use and new technology means a national review of assistance is required.